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Troubleshooting Tips

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Situation #1: A member receives the message "Can't connect to server" when trying to log into or connect to the Meeting Manager.

 

Tip #1: This message indicates either that the user is not on the same network as the Meeting Manager or that the IP address for the Meeting Manager is incorrect.  Check the IP address that the user has entered against the IP address shown at the bottom of the Meeting Manager display.  Also make sure the user is connected to the same network as the Meeting Manager, then try again.

 

 

Situation #2: A member receives the message "Login failed" when trying to log into or connect to the Meeting Manager.

 

Tip #2A: This message indicates that the user is on the same network as the Meeting Manager and has entered the correct Meeting Manager IP address, but their login credentials are incorrect.  Check the member's Username and Password against the Meeting Manager Roster table and try again.

 

Tip #2B: If the user is still unable to login, place the cursor on the Username field and press the "End" key.  If the users' names have been entered via a copy/paste operation, sometimes this process puts a space at the end of the Username entry.  If you find spaces at the end of either the Username or Password entries, delete them and try again.

 

 

Situation #3: No one in the group can connect to the Meeting Manager.

 

Tip #3A: Make sure the Meeting Manager application is not blocked by the PC's Windows Firewall.  When you launch the Meeting Manager for the first time, the Windows Firewall will block the application, but you will be asked if you would like to override this initial reaction.  Click "Allow Access" so that the Meeting Manager may function properly, then ask members to try logging in again.

 

Tip #3B: Check the router's settings.  The router should allow all connected devices to "see" one another.  In addition, the router should allow traffic on Port 8000.  After you have reviewed & altered these settings, try logging in again.

 

 

If none of these troubleshooting tips resolves the issue you're experiencing, call RollCall Systems at 312-493-7558 or send e-mail to support@rollcallsystems.com.