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Troubleshooting Tips

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Situation #1: A microphone that is activated by the chair does not actually turn on correctly.

 

Tip #1A: Reactivate the microphone by pressing (or clicking on) the microphone’s icon twice (once to de-activate it and another time to re-send its “activate” signal).

 

Tip #1B: If the microphone does not reactivate, check to ensure that the gooseneck component of this microphone is fully inserted into its XLR socket on the desk.  (Power to the microphone is provided through this socket.)  Try to reactivate the microphone by pressing (or clicking on) its icon twice.

 

Tip #1C: If the microphone still does not activate, replace this gooseneck with a different gooseneck and try to reactivate the microphone.

 

 

Situation #2: You hear static when a specific microphone is activated by the chair.

 

Tip #2A: Deactivate the microphone using the microphone control console computer.  Check to see that the gooseneck component of this microphone is tightly inserted its XLR socket on the desk, then re-activate the microphone.

 

Tip #2B: Static can also be caused by a defective gooseneck component.  If re-inserting the gooseneck into its socket does not eliminate the static, swap the gooseneck with a different gooseneck in your system and re-activate the microphone.

 

 

Situation #3: An activated microphone “cuts” in and out while someone is speaking into it.

 

Tip #3A: De-activate the microphone using the microphone control console computer.  Check to see that the gooseneck component of this microphone is tightly inserted its XLR socket on the desk, then reactivate the microphone.

 

Tip #3B: Cutting in and out can also be caused by a defective gooseneck component.  If re-inserting the gooseneck into its socket doesn't eliminate the problem, swap the gooseneck with another gooseneck in your system, then reactivate the microphone.

 

Situation #4: You hear a squeal when a microphone is activated.

Tip #4A: Press the “Mute All Speakers” button on the microphone control console computer.

Tip #4B: Reactivate the desired microphone.

 

Situation #5: You cannot hear a person who is speaking into an activated microphone.

Tip #5A: Move the microphone closer to the person who is speaking.  RTS Pro gooseneck microphones are unidirectional and should be placed directly in front of the person using them and pointed towards them.  If the user turns to the left or right while speaking or if they are too far from the microphone, their voice will not be picked up and amplified by the system.

Tip #5B: If only limited sound is still coming from the microphone, try replacing the gooseneck with another gooseneck in your system.

Tip #5C: Check to see if the “Volume” setting for that specific microphone on the audio mixer in the back room has been turned down below the appropriate setting. Be careful not to turn these volume settings too high as this can cause audio feedback or “screeching” in the system.

 

Situation #6: No requests to speak or Cancel RTS from members are displaying on the chair’s PC.

Tip #6: Check to see if RollCall Pro is connected to the RTS Receiver on its Setup/Request to Speak tab.  Click the “Connect” button, which should connect RollCall Pro to RTS Pro and change the button to “Disconnect”.  Have members re-try their requests to speak (or Cancel RTS).

While the two programs are disconnected, RTS Pro may still be used to activate/deactivate mics, and RollCall Pro will continue to receive and display requests to speak.  When the two programs are reconnected, the RollCall Pro display will be updated with any microphone activations the chair has performed while the programs were disconnected, and the RTS Pro display will be updated with any RTS activity that occurred during the disconnect period.

 

If none of these troubleshooting tips resolves the issue you're experiencing, call RollCall Systems at 312-493-7558 or send e-mail to support@rollcallsystems.com.